Dbkk Privacy Policy — Your Data Is Our Responsibility
We are fully transparent about how your personal information is collected, used, and protected on the dbkk platform. Reading this policy will tell you what data we hold, why we hold it, and how we keep it safe. Your trust is our greatest asset.
Last Updated: January 2025
What Information We Collect and Why
Personal Data Collection
When you register with dbkk, we collect your name, email address, phone number, and date of birth. This information is essential for creating your account and verifying your identity. When you make a deposit or withdrawal, payment-related information is also collected securely. ID-related information may be requested to confirm age verification, and it is used solely for compliance purposes. We never collect more information than is necessary for your needs.
Usage Information & Log Data
When you use our platform, certain technical information is collected automatically — such as your IP address, browser type, device information, and session duration. This data helps ensure platform security and assists in resolving technical issues. We use cookies to keep your browsing experience smooth and to maintain your session without requiring you to log in again. Gaming activity records are kept to support responsible gaming practices and assist in dispute resolution. Any data analysis is performed exclusively in the form of fully anonymized statistics.
Data Sharing & Disclosure Policy
Dbkk never sells or rents your personal information to third parties. Limited data may be shared with specific, trusted partners only for payment processing, technical support, or legal compliance purposes. These partners are also contractually bound to uphold our privacy standards. We are legally obligated to provide information when required by a valid order from a Bangladeshi court or regulatory authority. Outside of these circumstances, your data is never disclosed without your consent.
Data Protection Practices
All your data is transmitted and stored using industry-standard SSL encryption. Our servers undergo regular security audits, and multiple layers of protection are in place to prevent unauthorized access. Passwords are always stored in hashed format — even our staff cannot see your actual password. If a suspicious login or unusual activity is detected, we automatically alert you. We continuously upgrade our technology to ensure your experience remains secure at all times.
Your Rights & Controls
You can update or correct your personal information at any time by visiting your profile. If you request account closure, we will delete your data after the legally required retention period has ended. You always have the option to opt out of marketing communications — simply use the unsubscribe link at the bottom of any email or contact us directly. You may request a copy of the information we hold about you, and we will provide it within a reasonable timeframe. Feel free to share any privacy-related concerns directly with our support team.
Data Retention Period
All necessary information is securely stored for as long as your account remains active. Even after account closure, certain data must be retained for a specified period in accordance with legal obligations. Transaction records are kept in compliance with financial regulations and may be used for dispute resolution or auditing purposes. Once the designated retention period has expired, data is securely and permanently deleted. We never retain data beyond what is required.
Policy Changes & Updates
Dbkk may occasionally update this privacy policy — due to changes in technology, new legal requirements, or service developments. For significant changes, we will notify you in advance via email or through the platform. The effective date of the updated policy will always be noted at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the updated policy. You always have the right to request account closure if you object to any changes.
Common Privacy Questions
Whatever's on your mind — quick answers are right here.
No, dbkk does not directly store your full card number or CVV. We use certified payment gateways to process payment information, and these gateways comply with international security standards on their own. Our system only retains a secure reference token for the payment — not the full card data. This ensures your financial information is protected with the highest level of security. If you notice any suspicious transactions, please notify our support team immediately.
Our core servers and data storage are managed in a way that keeps your information secure, regardless of where the servers are located. If data is ever shared with a third party, that party is contractually bound to uphold our privacy standards. We operate in compliance with both Bangladesh's data protection laws and international standards. Any international transfer occurs only when technically necessary and under secure agreements. The security of your data is our top priority in all circumstances.
Yes, if you request account closure, we will delete all your personal data after the legally required retention period has ended. Financial transaction records must be retained for a specified period under Bangladesh's financial regulations, but they are stored in anonymized form. You can opt out of marketing communications at any time — this can be done without closing your account. To request data deletion, please contact our support team. We will process your request within a reasonable timeframe and confirm once completed.
If you grant permission for communications at the time of registration, we may send you relevant offers, updates, and promotional information. However, you can easily stop these communications at any time — via the unsubscribe link in any email or through your profile settings. We never send spam and never share your contact information with any other advertisers. Important account and security-related messages cannot be opted out of, as they are essential for your protection. You retain full control over promotional communications.
Have more questions? We're here to help
If you have any questions or concerns about the privacy policy, please contact our support team. dbkk is always here for you — protecting your data is our top priority. Contact email: [email protected]